Casual Resource Worker

About the Organization
Unison at Kerby Centre is a non-profit organization dedicated to enhancing the lives of older Calgarians. This role offers an opportunity to contribute to meaningful community work and build a career in the charitable sector.

Location: Calgary 

Position: Casual Resource Worker

Employment Type: Casual

Salary: $21.42/hour (day shifts) and $23.46/hour (night shifts)

Job Purpose
To support all shelter operations and develop a resource network for each client. The Resource Worker is accountable for the safety of the building and residents during their shift and assumes a leadership role in the absence of Shelter Management or Case Workers.

Duties & Responsibilities

Client Responsibilities
• Manage doors and respond to the 24/7 Elder Abuse Resource Line
• Provide support, information, and referrals by phone and in person
• Stay informed about clients’ needs and goals and document all relevant interactions
• Engage with residents daily and provide support as needed
• Resolve conflicts as they arise
• Accompany clients to appointments when required
• Complete intake documentation and provide shelter orientation to new clients
• Ensure all Elder Abuse Response Team (EART) calls are properly referred to Management

Task Assignment
• Receive tasks from Case Worker or Management at the beginning of each shift
• Support practicum students, volunteers, and new staff
• Complete daily shelter tasks

Building and Security Responsibilities
• Ensure the safety of all individuals in the shelter
• Follow all health, safety, and fire regulations
• Respond to phone and intercom inquiries according to procedures
• Monitor security systems and screen visitors
• Conduct visual building checks after business hours
• Respond to incidents and contact on-call staff, police, or management when needed
• Maintain a clean and safe environment

Community Perspective
• Maintain knowledge of community resources
• Work professionally with community partners

Organizational Perspective
• Be familiar with Unison services and programs
• Attend staff meetings or review meeting minutes if unable to attend

Night Shift Responsibilities
• Complete all overnight duties as outlined in the Night Task Binder

Job Requirements

Education

• Degree or two-year post-secondary diploma preferred
• Students currently enrolled in relevant programs will be considered

Experience
• Experience in shelters, resource lines, or distress lines preferred
• Experience or training in family violence, elder abuse, marginalized populations, addictions, and mental health is an asset

Additional Training
• First Aid and CPR (Basic Rescuer Level) required
• Registration with Alberta College of Social Workers is an asset

Core Competencies
• Calm under pressure
• Organized and proactive
• Strong written and verbal communication skills
• Basic computer skills

Working Conditions
• Must be available for at least 3 shifts per month, including one overnight shift when available
• Shift times: 07:45–15:45, 15:15–22:15, 22:00–08:00
• Breaks are taken near clients, doors, and phones and are paid
• Food is available to prepare during shifts
• Casual role with shifts primarily on weekends and holidays
• May work alone with access to on-call support and safety protocols
• Shifts may be offered on short notice
• Regular interaction with individuals experiencing stress, trauma, addictions, or mental health challenges

Physical Requirements
• Ability to work extended shifts (10+ hours if required)
• Must remain alert and active throughout the shift
• Ability to assist residents during emergencies, including using stairs

Start Date
Immediate

How to Apply
Please submit your resume to careers@unisonalberta.com

Unison is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.