Job Announcement
About the Organization
Unison at Kerby Centre is a non-profit organization dedicated to enhancing the lives of older Calgarians. This role offers an opportunity to contribute to meaningful community work and build a career in the charitable sector.
Job Purpose
To support all shelter operations and develop a resource network for each client. The Resource Worker is accountable for the safety of the building and residents during their shift and assumes a leadership role in the absence of Shelter Management or Case Workers.
Duties & Responsibilities
Client Responsibilities
- Manage doors and respond to the 24/7 Elder Abuse Resource Line
- Provide support, information, and referrals by phone and in person
- Stay informed about clients’ needs and goals and document all relevant interactions
- Engage with residents daily and provide support as needed
- Resolve conflicts as they arise
- Accompany clients to appointments when required
- Complete intake documentation and provide shelter orientation to new clients
- Ensure all Elder Abuse Response Team (EART) calls are properly referred to Management
Task Assignment
- Receive tasks from Case Worker or Management at the beginning of each shift
- Support practicum students, volunteers, and new staff
- Complete daily shelter tasks
Building and Security Responsibilities
- Ensure the safety of all individuals in the shelter
- Follow all health, safety, and fire regulations
- Respond to phone and intercom inquiries according to procedures
- Monitor security systems and screen visitors
- Conduct visual building checks after business hours
- Respond to incidents and contact on-call staff, police, or management when needed
- Maintain a clean and safe environment
Community Perspective
- Maintain knowledge of community resources
- Work professionally with community partners
Organizational Perspective
- Be familiar with Unison services and programs
- Attend staff meetings or review meeting minutes if unable to attend
Night Shift Responsibilities
- Complete all overnight duties as outlined in the Night Task Binder
Job Requirements
Education
- Degree or two-year post-secondary diploma preferred
- Students currently enrolled in relevant programs will be considered
Experience
- Experience in shelters, resource lines, or distress lines preferred
- Experience or training in family violence, elder abuse, marginalized populations, addictions, and mental health is an asset
Additional Training
- First Aid and CPR (Basic Rescuer Level) required
- Registration with Alberta College of Social Workers is an asset
Core Competencies
- Calm under pressure
- Organized and proactive
- Strong written and verbal communication skills
- Basic computer skills
Working Conditions
- Must be available for at least 3 shifts per month, including one overnight shift when available
- Shift times: 07:45–15:45, 15:15–22:15, 22:00–08:00
- Breaks are taken near clients, doors, and phones and are paid
- Food is available to prepare during shifts
- Casual role with shifts primarily on weekends and holidays
- May work alone with access to on-call support and safety protocols
- Shifts may be offered on short notice
- Regular interaction with individuals experiencing stress, trauma, addictions, or mental health challenges
Physical Requirements
- Ability to work extended shifts (10+ hours if required)
- Must remain alert and active throughout the shift
- Ability to assist residents during emergencies, including using stairs
Start Date
Immediate
How to Apply
Please submit your resume to careers@unisonalberta.com
Unison is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.